Welcome to YZB. This policy outlines the terms regarding refunds for our digital streaming subscription services. Given the immediate nature of digital content delivery, all sales are typically final. Please read this policy carefully before purchasing a subscription.
1. No Refunds for Digital Services
Due to the immediate access granted to our extensive library of digital comics, series, and other content upon subscription, all fees paid for YZB services are non-refundable. Once your subscription is activated, you gain immediate entry to our proprietary content, and as such, we do not provide refunds or credits for any partial-month use, cancellation, or unused period, except as required by applicable law or as explicitly stated in this policy.
2. Subscription Cancellation
You may cancel your subscription at any time through your account settings. Cancellation will stop all future recurring charges. Your access to YZB's premium services will continue until the end of your current billing period. Cancellation does not entitle you to a refund for the unused portion of the current billing cycle.
3. Exceptional Circumstances for Refunds
Refund requests may be considered only at our sole discretion and under exceptional circumstances, such as:
- Duplicate Charges: If you have been charged multiple times for the same subscription in error.
- Technical Failure: If a continuous and verifiable technical issue on our part prevents you from accessing the service for a significant period, and our support team is unable to resolve it.
4. How to Request a Refund Review
If you believe your situation qualifies as an exceptional circumstance, you may contact us to request a review. Please submit your request to loyjers@qq.com and include:
- Your account email address.
- The date of the transaction.
- A detailed explanation and evidence supporting your request.
We will review each case on an individual basis and respond within a reasonable timeframe.
5. Changes to Subscription Plans
YZB reserves the right to modify its subscription fees and plan features at any time. Any such changes will be communicated to you in advance. Continued use of the service after a fee change constitutes your agreement to the new terms.
6. Contact Us
If you have any questions about this Return & Refund Policy, please contact us at:
Email: loyjers@qq.com
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